This System is a crm which collects queries (inquires,Complaints and requests) from customers Via SMS to 100 and the Airtel Customer Service Backoffice team instantly attends to customers and share resolution once done via SMS.This system also displays customer history including customer details Like Full Names,Location,other relavant contact numbers and Image since all Customers on Airtel Network are Fully Reqistered. It has Daily Automated reports which goes every early morning at 7:30 am and Monthly Automated reports with Pie Charts and Monthly Trending Graphs to Managers Email Address and Summary report Via their registered Mobile Numbers (SMS).It also has Multiple reports which are run by Report Analysis Including Agents Performance with their Service Levels(Turn Around Time) All reports Indicate User’s IP Adress and Location.It has different Access Levels (Login Levels) such as Agents, Managers,Report Analysis,Administrators . It Login Authetications Has two Levels Inclunding sending One Time Password(OTP) via SMS. Security wise,It uses HTTPS,It has Two Levels of Authetications,It has Set Session Timers which closes every 15 minutes of being Idol.,Sends SMS Alert every time one Logins In,Locks Users on 3 wrong maximum password Failure. This is another Call center Channel But via SMS .Unique Customers who have ever used are almost 3million since 1st-February-2018.
NB: This system allows users to Customise their own themes
Sample print screens This is an online web based application developed in django framework using python, this system takes in Customer Orders , gets an automated instant Invoice and forwards them to Supermarket back office users who processes the orders or Rejects the orders and if the order has been approved, the requested order is delievered to the customer.
NB: Designed in Python-Django,Javascript,Jquery,Sqlite,Json,Ajax
Sample print screens This is a place where all Airtel Employees and call center can get access to Updated Information about Products and Services, New Promotions,VAS, Call /SMS Rates, Processes and Proceedures, Updated Short Codes and other Communications. It doesn’t require Login
NB: Designed in PHP (Codelgniter),Javascript,Jquery,Mysql,Json,Ajax
Sample print screens NB:Checks whether Users have Indeed received ,read and Understood the Shared Communication Via EMAIL and SMS
Airtel Employees used not to attend to their mails so I decided to coe up with an Idea how we can monitor whether the email has been received,read and understood through this system. The email goes out to intended group of users then sends out some two or more questions which users will answer in form of quiz and system evaluates them and share feed back to the system. The system has ability to send Email with Multiple attachments. The communications personnel just runs a report and see who did read and those who read and understood with their Passmark Shown.This system is also intergrated with the company knowledgeportal which I designed too where users fetch information about products and services especially call center and retail Shops
NB: Designed in PHP (Codelgniter),Javascript,Jquery,Mysql,Json,Ajax
Sample print screens NB:There are various mails reports that goes out daily before 7:30 Am to Managers and these are system Generated from different databases.
Report is shared via SMS and Email. Data is Extracted from different sources, Transferred and Loaded in One Database and necessary reports are obtained and this process is Automatic, its done by Scripts which include perl,python and php
NB: Designed in perl,python and php
Sample print screens This E-learning system is using MVC pattern which checks users whether they have product knowledge. This tool can be extended a much bigger organisation as an examination and course tool. It has different modules such as generating Transcripts,Attempting examinations,viewing all attempted and un-attempted courses. Allowing the admin to turn on answers the moment the course time expires and turning the answers automatic when the examination time/period epires can also be done in future.It also allows different courses to be customised under group, here the admin decides who to access the examination and those who are not allowed to.It allow generates graphical presentation of pass/Failed,Students who have passed/Failed in order
NB: Designed in PHP (Codelgniter),Javascript,Jquery,Mysql,Json,Ajax
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